Consumer Protection

Consumer protection law is the body of laws and regulations designed to safeguard the rights and interests of consumers when they purchase goods or services. Its main goal is to ensure fairness in the marketplace and protect individuals from unfair, deceptive, or exploitative business practices.

Key features of consumer protection law include:

1. Right to Safety – Protection against goods and services that are hazardous to health or life.

2. Right to Information – Ensures consumers receive accurate information about products (price, quality, ingredients, risks, etc.).

3. Right to Choice – Prevents monopolies and ensures access to a variety of goods and services at competitive prices.

4. Right to Redress – Consumers can seek compensation or replacement if a product or service is defective or harmful.

5. Right to Be Heard – Guarantees consumer interests are considered in government policy and business decisions.

6. Right to Consumer Education – Ensures awareness of rights and responsibilities.

Examples of consumer protection laws include:

• Consumer Protection Act, 2019 (India)

• Federal Trade Commission Act (U.S.)

• Consumer Rights Act 2015 (U.K.)